Terms and conditions of use
Payment can be made by Bank Transfer or PayPal.
PayPal offers secure credit card payment systems. Most internet users will be familiar with PayPal and you can use your PayPal account to pay for goods on our site. By using third party payment solutions we can ensure that we are not privy to your card information at any stage of the payment process as you will move from our site to the Paypal site to enter your payment details. Using this system we can rely on their sophisticated security measures to ensure the privacy of your data and you can rest assured that no-one has access to your information
Bank transfer is our preferred method of payment as we do not incur additional surcharges. Your order confirmation will include our bank account details in order for you to make the transfer. If you do not receive an email from us, please check your junk mail or contact us here.
Payment must be received within 3 working days of placing the order or it will be cancelled
If you are wanting to collect an order at an event, we would still request that you pay in advance (but without postage costs).
Shipments and Returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail 2nd Class delivery in the UK. We have calculated the shipping costs based on the weight of the items you have ordered, the size of the parcel (large letter, small parcel, or medium parcel) and the country that they are being shipped to, in order to get the best postage cost. All international orders are shipped via Royal mail International Standard. Any dates quoted for delivery of the Goods are approximate only and the GAGB shall not be liable for any delay for delivery of the Goods howsoever caused.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Collect at an Event
Faulty items may be returned for replacement up to 7 days after receipt.