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Terms and conditions of use

Your order

All orders are dealt with in strict rotation.  It is your responsibility to read these Conditions carefully and raise any problems before an order is placed and to provide an accurate delivery address and contact details with your order in case we need to contact you. If unfortunately we are awaiting new stock and we cannot complete your order you will be informed as soon as possible so that corrections can be made. The Goods may differ slightly from the images shown on our website, including (but not exclusively) colour or wording.  The price of the Goods will be the price quoted.  If you have any further questions please contact us via email here.

Payment Methods

Payment can be made by Bank Transfer or PayPal.

PayPal offers secure credit card payment systems. Most internet users will be familiar with PayPal and you can use your PayPal account to pay for goods on our site.  By using third party payment solutions we can ensure that we are not privy to your card information at any stage of the payment process as you will move from our site to the Paypal site to enter your payment details. Using this system we can rely on their sophisticated security measures to ensure the privacy of your data and you can rest assured that no-one has access to your information

Bank transfer is our preferred method of payment as we do not incur additional surcharges. Your order confirmation will include our bank account details in order for you to make the transfer. If you do not receive an email from us, please check your junk mail or contact us here.

Payment must be received within 3 working days of placing the order or it will be cancelled

If you are wanting to collect an order at an event, we would still request that you pay in advance (but without postage costs).

The GAGB is not VAT registered.

Shipments and Returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail 2nd Class delivery in the UK. We have calculated the shipping costs based on the weight of the items you have ordered, the size of the parcel (large letter, small parcel, or medium parcel) and the country that they are being shipped to, in order to get the best postage cost. All international orders are shipped via Royal mail International Standard.  Any dates quoted for delivery of the Goods are approximate only and the GAGB shall not be liable for any delay for delivery of the Goods howsoever caused.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Collect at an Event

As an alternative to paying for postage, you may collect you products at an event that one of the GAGB committee will be attending.  If you prefer to collect at an event, please select one of the events listed.  This is the best price and free.  Don't forget to print a copy of your order confirmation email and bring it to the event you selected, look for the GAGB stand or banner.

Returns

Faulty items may be returned for replacement up to 7 days after receipt.

If you have received a faulty or damaged item, please contact us with your order details within five working days from the date you received the package.